View DigitalEd's student refund policy

Who does this policy apply to?

This policy applies to students who have purchased access to Möbius from within Möbius by paying DigitalEd via Paypal.

This policy does not apply to students who have purchased redemption codes from a bookstore or publisher or another partner of DigitalEd. If you are a student who has purchased a redemption code from a bookstore or directly from a publisher or from another partner of DigitalEd and you wish to have a refund, you should return to the point of purchase for further information.

This policy does not apply to students who have not been required to purchase access to Möbius.

Under what conditions can I request a refund?

You may request a refund if all of the following conditions are met:

You are the owner of the Möbius account to which you wish to have a refund.
You have not used Möbius by starting any Möbius activity (assignment or lesson).
You are requesting a refund within 14 days of your purchase date.
You can provide proof of your purchase.

How can I request a refund?

Email support@digitaled.com from the email address which is associated with your Möbius account and include the following information:

Proof of purchase (attach the full email confirmation to the email).
The name of your university or school.
Why you are requesting a refund.

This information must be received within 14 days of purchase.

We will not be able to process your request until this information is provided.

When will I receive my refund?

Please allow 10 working days for your request to be processed. Refunds will be issued in the currency to which your payment was originally made, and will be returned to the same account with which the payment was made.